No.

Client Charter

2016

JAN

FEB

MAR

APR

MAY

JUN

JUL

AUG

SEP

1.

Provide credit facility to customers:

a)

Open account for customer.

(5 minutes)

100%

100%

100%

100%

100%

100%

100%

100%

100%

2.

Provide efficient counter service to customer:

a)

Receive Cash/Cheque from customers and generate receipt.

(5 minutes)

99%

99%

99%

100%

99%

100%

Pending-100%

Senari- 100%

Pending-100%

Senari-

99%

Pending-100%

Senari- 100%

b)

Issue R,S & D invoice and generate convoy note upon receipt of Delivery Order from customers

(10 minutes for every 15 Convoy Notes)

100%

100%

97%

57%

62%

100%

Pending-100%

Senari- 70.41%

Pending-84.06%

Senari-

69.17%

Pending-88%Senari- 93.48%

3.

Generate Vessel  Invoice in accordance with the tariff rate:

a)

Generate vessel invoices based on completed vessel working report

(5 working days after vessel’s departure)

95%

92%

95%

96%

95%

96%

98%

98%

92%

4.

Processing of Sufferance Wharf Permit Application:

a)

(6 months Permit) for Non-Chargeable Cargo)

(2 working days)

87%

94%

100%

63%

100%

100%

100%

90%

80%

5.

Ensure fast vessel turnaround time:

a)

Quay Crane Container Handling

(Not less than 18 moves per hour)

86%

83%

95%

93%

94%

87.5%

81%

85%

95%

6.

Conventional Cargo Handling:

a)

General Cargo: Minimum 18 tonnes per hour

58%

68%

100%

100%

30%

88.47%

59%

51%

100%

b)

RORO: 80 units per hour (Berth No. 1-3)

           : 150 units per hour (Berth No. 4-6)

100%

100%

100%

100%

100%

100%

100%

100%

100%