|
No.
|
Client Charter
|
2019
|
|
JAN
|
FEB
|
MAR
|
APR
|
MAY
|
JUN
|
JUL
|
AUG
|
SEP
|
OCT
|
NOV
|
DEC
|
|
1.
|
Provide credit facility to customers:
|
|
|
|
|
a)
|
Open account for customer.
(5 minutes)
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
|
2.
|
Provide efficient counter service to customer:
|
|
|
|
|
a)
|
Receive Cash/Cheque from customers and generate receipt.
(5 minutes)
|
Senari - 100%
Pending - 100%
|
Senari - 100%
Pending - 100%
|
Senari - 100%
Pending - 100%
|
Senari - 100%
Pending - 100%
|
Senari - 100%
Pending - 100%
|
Senari - 100%
Pending - 100%
|
Senari - 100%
Pending - 100%
|
Senari - 100%
Pending - 100%
|
Senari - 100%
Pending - 100%
|
Senari - 100%
Pending - 100%
|
Senari - 100%
Pending - 100%
|
Senari - 100%
Pending - 100%
|
|
b)
|
Issue R,S & D invoice and generate convoy note upon receipt of Delivery Order from customers
(10 minutes for every 15 Convoy Notes)
|
Senari - 100%
Pending - 100%
|
Senari - 100%
Pending - 100%
|
Senari - 100%
Pending - 100%
|
Senari - 100%
Pending - 100%
|
Senari - 100%
Pending - 100%
|
Senari - 100%
Pending - 100%
|
Senari - 100%
Pending - 100%
|
Senari - 100%
Pending - 100%
|
Senari - 100%
Pending - 100%
|
Senari - 100%
Pending - 100%
|
Senari - 100%
Pending - 100%
|
Senari - 100%
Pending - 100%
|
|
3.
|
Generate Vessel Invoice in accordance with the tariff rate:
|
|
|
|
|
a)
|
Generate vessel invoices based on completed vessel working report
(5 working days after vessel’s departure)
|
95%
|
95%
|
95%
|
98%
|
97%
|
97%
|
98%
|
94%
|
100%
|
100%
|
99%
|
95%
|
|
4.
|
Processing of Sufferance Wharf Permit Application:
|
|
|
|
|
a)
|
(6 months Permit) for Non-Chargeable Cargo)
(2 working days)
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
98%
|
100%
|
100%
|
100%
|
100%
|
100%
|
|
5.
|
Ensure fast vessel turnaround time:
|
|
|
|
|
a)
|
Quay Crane Container Handling
(Not less than 18 moves per hour)
|
87%
|
96%
|
91%
|
98%
|
89%
|
98%
|
94%
|
75%
|
73%
|
89%
|
88%
|
87%
|
|
6.
|
Conventional Cargo Handling:
|
|
|
|
|
a)
|
General Cargo: Minimum 18 tonnes per hour
|
98%
|
81%
|
100%
|
93%
|
77%
|
100%
|
100%
|
85%
|
100%
|
100%
|
90%
|
100%
|
|
b)
|
RORO: 80 units per hour (Berth No. 1-3)
: 150 units per hour (Berth No. 4-6)
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
100%
|
